🚚 Delivery & Shipping
At Wholesale Vista, we’re committed to ensuring your wholesale orders are processed efficiently and delivered reliably.
Order Processing Time:
All orders are processed within 2–4 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has been dispatched.
Shipping Schedule:
Deliveries are made between 9:00 AM – 6:00 PM, Monday to Friday. We’ll notify you via SMS using the phone number provided at checkout on the day of delivery.
Shipping Fees:
Shipping costs are based on order size and delivery location. Charges will be clearly displayed at checkout.
For bulk order rates or custom delivery options, email us at vista@wholesalevista.co.uk.
Estimated Delivery Times:
You’ll receive estimated delivery times after your order is confirmed. All items are securely packaged to prevent damage during transit.
Shipping Coverage:
We currently ship within the UK only. International shipping is not available at this time.
🔄 Returns & Exchanges
We want you to be completely satisfied with your purchase. Please read our return guidelines below:
Damaged or Defective Items:
If your order arrives damaged or defective, contact us within 7 days of delivery at vista@wholesalevista.co.uk for a replacement or refund.
Change of Mind / Other Reasons:
Returns for non-defective items are reviewed on a case-by-case basis and may incur a restocking fee. Approval is required before return.
How to Initiate a Return:
Email us within 14 days of delivery
Provide your order number and reason for return
Returned items must be unused, in original packaging, and in resaleable condition
Return Shipping Costs:
Buyers are responsible for return postage unless the item was faulty or damaged.
💳 Refund Policy
Refunds are issued after returned items pass inspection. Once approved:
Refunds will be made to the original payment method
Please allow 7–10 business days for the refund to reflect in your account
📩 Contact Us
For any questions about delivery, shipping, returns, or refunds, don’t hesitate to reach out:
📧 Email: vista@wholesalevista.co.uk
We’re here to support your business with top-tier service and prompt assistance.